Return and Exchange Policy
At KÂfemme we prioritise the quality of each garment we produce. If you believe there is a problem with your order, please contact us at info@kafemme.com.
Shipping&Delivery
Your parcel will be shipped within 2-4 business days after the order is confirmed. We take this time to make the garments from scratch, just for you.
Free standard shipping on orders over 100 USD.
1. The original tag that the garment came with is not removed.
2. The garment is returned in its original packaging.
3. The garment is clean and unworn.
Steps to Take
1. Send us an email to info@kafemme.com within 5 days after item reception.
2. Ship the garment in its original packing to the return address within 14 days after garment reception. We do not provide return labels. Note! The parcel must have a tracking number.
3. Send us a photo of the check and a tracking number.
4. If the garment is in its original condition, and the security strip is not removed, you are fully refunded within 14 business days. If the product tag is removed and/or the garment is not in its original condition, we will ship the product back to your address.
Customised garments (colour switch, lace colour switch, sizes above 2XL, customised size option, sale and outlet items) are not eligible for returns.
Return Refusals & Unclaimed Parcels
Please note that forced returns (refusing to accept your parcel upon delivery) are not supported. If you reject or fail to collect your parcel, it will not be automatically returned to us — in most cases, it will be destroyed by the carrier in your country. These parcels are not eligible for any refund.
If you wish to return your order, you must:
1. Accept the delivery
2. Request a return through our return process
3. Ship the item back properly
In the rare case that a rejected parcel is returned to us, we will deduct:
• The original shipping cost
• The return fee, which depends on your country and carrier — this amount will only be confirmed once we receive the package.
To avoid loss, we highly recommend accepting your parcel and contacting us if you’d like to make a return.
Cancellations requested over 12 hours after the purchase are not accepted.
3. Exchange Policy
Exchanges are accepted.
Steps to Take
1. Send us an email to info@kafemme.com within 5 days after item reception. Please include all details regarding your exchange.
2. Ship the garment in its original packing to the return address within 14 business days after garment reception. We do not cover the return shipping fees. Note! The parcel must have a tracking number.
5. Send us a photo of the check and a tracking number.
6. Once your item is received, it is inspected. If the garment is in its original condition, and the tag is not removed, we will send you the exchange product after the new shipping fee is paid via your selected payment method. If the product tag is removed and/or the garment is not in its original condition, we will ship the product back to your address.
Customised garments (colour switch, lace colour switch, sizes above 2XL, customised size option, sale and outlet items) are not eligible for returns.
