Return and Exchange Policy
At KÂfemme we prioritise the quality of each garment we produce. If you believe there is a problem with your order, please contact us at info@kafemme.com.
Return Conditions
1. The original tag that the garment came with is not removed.
2. The garment is returned in its original packaging.
3. The garment is clean and unworn.
Steps to Take
1. Send us an email to info@kafemme.com within 2 business days after item reception. Please include a reason for return.
2. Receive a return label.
3. Ship the garment in its original packing within 4 business days after garment reception.
4. Once your item is received, it is inspected. If the garment is in its original condition, and the tag is not removed, you are fully refunded within 5-10 business days. If the product tag is removed and/or the garment is not in its original condition, we will ship the product back to your address.
Customised garments (colour switch, lace colour switch, sizes above 2XL, customised size option, sale and outlet items) are not eligible for returns.
Returns Policy for the Rest of the World
Return Conditions
1. The original tag that the garment came with is not removed.
2. The garment is returned in its original packaging.
3. The garment is clean and unworn.
Steps to Take
1. Send us an email to info@kafemme.com within 2 business days after item reception.
2. Ship the garment in its original packing to the return address within 4 business days after garment reception. We do not cover the return shipping fees outside USA. Note! The parcel must have a tracking number.
3. Send us a photo of the check and a tracking number.
4. Once your item is received, it is inspected. If the garment is in its original condition, and the tag is not removed, you are fully refunded within 5-10 business days. If the product tag is removed and/or the garment is not in its original condition, we will ship the product back to your address.
Customised garments (colour switch, lace colour switch, sizes above 2XL, customised size option, sale and outlet items) are not eligible for returns.
Cancellations requested over 12 hours after the purchase are not accepted.
3. Exchange Policy
Exchanges are accepted.
Free Exchanges Policy for the USA Customers
Steps to Take
1. Send us an email to info@kafemme.com within 2 business days after item reception. Please include all details regarding your exchange.
2. Receive a return shipping label. 3. Ship the garment in its original packing to the return address within 4 business days after garment reception. 4. Once your item is received, it is inspected. If the garment is in its original condition, and the tag is not removed, we will send you the exchange product after the new shipping fee is paid via your selected payment method. If the product tag is removed and/or the garment is not in its original condition, we will ship the product back to your address.
Customised garments (colour switch, lace colour switch, sizes above 2XL, customised size option, sale and outlet items) are not eligible for returns.
3. Exchanges Policy for the Rest of The World
Exchanges are accepted.
Steps to Take
1. Send us an email to info@kafemme.com within 2 business days after item reception. Please include all details regarding your exchange.
2. Ship the garment in its original packing to the return address within 4 business days after garment reception. We do not cover the return shipping fees. Note! The parcel must have a tracking number.
5. Send us a photo of the check and a tracking number.
6. Once your item is received, it is inspected. If the garment is in its original condition, and the tag is not removed, we will send you the exchange product after the new shipping fee is paid via your selected payment method. If the product tag is removed and/or the garment is not in its original condition, we will ship the product back to your address.
Customised garments (colour switch, lace colour switch, sizes above 2XL, customised size option, sale and outlet items) are not eligible for returns.
Shipping&Delivery
Your parcel will be shipped within 1-4 business days after the order is confirmed. We take this time to make the garments from scratch, just for you.
Orders over 130 USD
Free standard shipping.
Orders under 130 USD
Shipping fee is calculated at checkout.
Expedited shipping at an additional charge.
Custom Duties
The customer is fully responsible for customs duties. We do not provide information about the rules and regulations in your country. Forced returns are not accepted.
Contact Info:
Email: info@kafemme.com
Tel: +1 510 497 0460
